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Frequently Asked Questions

Resident Life

  • What are my options for paying my rent?

    We accept ACH payments through our resident app Henri, credit/debit card payment through our resident app, Henri (with an increased convenience fee), and we can also accept personal/cashier’s check.

  • Am I required to purchase renter's insurance? If so, what is the fee?

    Yes. We require at least $100,000 liability coverage; this fee will vary based on insurance provider.

  • What happens if a resident is locked out of their apartment?

    Our on-site manager can assist with lockouts within one hour you would call them at 206.973.1983 to be dispatched.

  • How do I submit a maintenance request?

    While we can enter maintenance requests through our resident app, Henri, our small community runs better by texting the on-site manager.

  • Do you have on-site maintenance?

    No, we do not have on-site maintenance.

  • What is the guest policy?

    Guests are welcome and you are responsible for your guests. See the lease details for more information (more than 48 hours or more than 10 non-consecutive days requires being added to the lease).

  • How do I pay for electricity and water?

    Water/Sewer/Garbage/Gas are metered and paid to Billing Associates NW, electric is paid to Seattle City Lights.

  • Do I need to sort recycling and garbage?

    Yes, you do need to sort recycling and garbage.

Application Process

  • What other relevant fees or charges should I know about?

    Internet (of your choosing), W/S/G/T, Electric through Seattle City Lights.

  • Is there any move in charges?

    The move in charges are:

      • 10% of one month’s rent as a one-time cleaning fee.
      • Security deposit. Standard = $500, increased = 90% of one month’s rent.
  • If I want to hold an apartment, how do I do that?

    Upon application, we charge a $99 hold fee. This holds the apartment for 1 month, and is applied to the rest of your security deposit upon move-in.

  • Do you accept a shorter lease term?

    No we do not accept short lease terms.

  • Do you offer furnished units?

    We do not, but we can offer you a discount on monthly furniture rentals through our partner, Fernish. Ask our team for more information!

  • How long does it take for an application to be approved?

    Typically 48 hours, pending all documentation but can vary depending on individual screening.

  • What are the application criteria?

    Monthly income needs to be 2.5 times one month’s rent, no collections, good renter’s history. No outstanding debts to other landlords/mgmt. companies.

Amenities

  • Is smoking allowed?

    No smoking allowed on property.

  • Do you have storage units available?

    Yes, you may rent a storage unit for $65/month.

  • Do you offer bike storage?

    Yes, free bike storage.

  • What are your pet fees? Are they refundable?

    $50/month pet rent, no deposit no additional fees.

  • Is your property pet-friendly?

    Absolutely, we love pets!

  • What amenities do the apartment include?

    Our units include a dishwasher, W/D, gas range, balcony space, and rooftop space.

  • Does the building have a security system?

    Yes – cameras and controlled access through ButterflyMX.

  • What is the parking fee?

    Variable based on provider, $200 – $350/month

  • Is there parking available?

    There is no parking through us, but there is an open lot directly behind the building, as well as a few other garages within a 1-block radius.